Kaco Powador 10.0 - 20.0 TL3 User Manual download pdf (Page 52)

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Service

Page  Operating Instructions Powador . TL-. TL

 Service

If you need help solving a technical problem with one of our KACO products, please contact our service hotline.

Please have the following information ready so that we can help you quickly and eciently:

• Device name / serial number

• Date of installation / Start-up report

• Fault message shown on the display / Description of the fault / Did you notice anything unusual? / What has

already been done to analyse the fault?

• Module type and string circuit

• Consignment identication / Delivery address / Contact person (with telephone number)

• Information about the accessibility of the installation site.

Any additional costs arising from unfavourable structural or mounting conditions shall be billed to the customer.

You can nd the following items and other information at our web site http://www.kaco-newenergy.de/:

• Our current warranty conditions.

• A complaint form.

• A form for registering your device with us. Please register your device without delay. In this manner, you can assist

us in providing you with the quickest service possible. In return, you receive two additional years of warranty

coverage for your unit.

Note: The maximum length of the warranty is based on the currently applicable national warranty conditions.

Hotlines

Technical troubleshooting Technical consultation

Inverters (*) +49 (0) 7132/3818-660 +49 (0) 7132/3818-660

Data logging and accessories +49 (0) 7132/3818-690 +49 (0) 7132/3818-690

Construction site emergency (*) +49 (0) 7132/3818-630

Customer help desk Monday to Friday from :a.m. to :p.m. (CET)

(*) Also on Saturdays from :a.m. to :p.m. (CET)

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Kaco Powador 10.0 - 20.0 TL3 User Manual Page 52